Privacy policy

Perfectum Corpus Metabolic Unit (“Perfectum”, “we”, “us”) is a fitness studio at Caya Harmonia 1, Unit 33, Metro Mall, Sasaki, Oranjestad, Aruba. We offer Spinning®, Pilates, Hot Pilates, Hot Yoga Hot Pilates, EMS Training and Personal Training.

This policy explains what personal information we collect and how we use it when you use our website, perfectumcorpusmetabolicunit.com, and Studio Book (studiobook.malmok.io), the online app we use for our class schedule, bookings, credits, online payments and appointment requests. It also covers information you give us when you contact us.

You can reach us by WhatsApp at +297 749 1608, by phone at +297 568 8559, or by email at perfectumcorpusau@gmail.com.

Depending on how you use our services, we may collect:

• Your name (first and last name).
• Your mobile phone number, which Studio Book uses to recognise you instead of a password.
• Your email address, only if you give it to us. It is optional.
• How you heard about us, if you choose to answer when you first sign up in Studio Book.
• Booking information: the classes you book or cancel, the bike or place you reserve, waitlist entries, and whether a cancellation was made late.
• Class participation and attendance records, such as whether you attended a booked class, and whether it is your first class of a type.
• Credit and package information: credits added to your account, credits used, credits remaining, expiry dates, and how the credits were paid for (for example at the studio or online).
• Appointment-request information for EMS or Personal Training: the service, your preferred and alternative dates and times, any note you write, and the status of the request.
• Online payment information: the package you chose, the amount and currency, the payment status, and the transaction reference and payment time confirmed by our payment provider. We do not receive or store your full card details (see “Payments” below).
• Your preferences, such as the language you use in Studio Book and whether you want to receive notifications.
• Messages you send us by WhatsApp, email or phone.

Studio Book does not use passwords. After you identify yourself with your phone number or name, Studio Book saves a random code on your device (in your browser’s storage and in a cookie) so you don’t have to identify yourself again. On our side we keep only a scrambled version of that code. Your language choice is also saved on your device.

If you share a device, or no longer want Studio Book to remember you, use “Not you?” in Studio Book to remove the code from that device.

Like any website, the servers that deliver our website and Studio Book process technical information, such as your IP address and browser type, in order to show you the pages.

Online purchases of class credits are processed by Fygaro, our payment provider. You enter your card details on Fygaro’s payment page, not on our website or in Studio Book. Perfectum and Studio Book do not receive or store your card number or full card details.

When you pay online, Fygaro confirms the payment to Studio Book with a transaction reference, the amount, the currency, the time of payment and the payment status. We use this to add the right credits to your account and to keep accurate records. Fygaro handles your payment information under its own terms and privacy policy.

When you pay at the studio, our staff record the payment method (for example cash, card or transfer) together with the credits added.

We use your information to run Perfectum and Studio Book, including to:

• Manage your bookings and cancellations.
• Manage class capacity and waitlists.
• Manage your credits and packages.
• Process and confirm payments.
• Record attendance.
• Respond to appointment requests for EMS and Personal Training.
• Communicate with you about your classes, bookings, credits and requests.
• Run attendance challenges, milestones and the Top Riders ranking (see below).
• Maintain our customer records.
• Operate and improve our services.

Studio Book has a Who’s Going feature that shows who is booked into a class, to create a community experience around Perfectum classes.

When you have a confirmed booking for a class, Studio Book may show your first name and the first letter of your last name — for example “Maria R.” — to other Studio Book users who view that class. Visitors who have not identified themselves in Studio Book only see how many people are booked, not their names.

Who’s Going never shows your full last name, phone number or email address. If you cancel your booking, your name no longer appears for that class.

At the moment there is no setting to hide your name from Who’s Going. If you have a question about this feature, please contact us.

We may use verified class attendance — classes our staff have marked as attended — for participation challenges, attendance milestones and the Top Riders ranking.

The Top Riders ranking may show the riders in the top places with their first name and the first letter of your last name (for example “Maria R.”) and their number of qualifying classes in the challenge period. It is shown to Studio Book users who have identified themselves in Studio Book. Your own position, your total classes and the milestones you have reached are shown to you.

The ranking does not show no-shows, late cancellations, payment history, credit balances, phone numbers, email addresses or other private information.

At the moment there is no setting to leave the Top Riders ranking. If you have a question about it, please contact us.

For each booking, our staff may record an attendance status, such as attended or no-show. We need this to run our classes, to apply our class and cancellation policy to your credits, to know whether a class is your first, and for participation programmes such as challenges.

Individual attendance statuses, including no-shows, are used by Perfectum staff only and are not shown to other customers.

When you request an EMS or Personal Training appointment in Studio Book, we use the information you submit to contact you and arrange the appointment.

A request is not a confirmed booking. Your appointment is only confirmed once we have contacted you and agreed a date and time with you.

You can contact us by WhatsApp, phone or email. When you do, we use your details and your message to reply to you and to help with your question.

The message form on our Contact page does not store your message on our website. It opens your own email app with your message ready to send, and the email is delivered to our inbox like any other email.

We use the following outside services where they are needed:

• Fygaro, to process online payments for class credits.
• WhatsApp, when you choose to message us there. WhatsApp handles your messages under its own terms and privacy policy.
• Google: our email inbox is a Gmail account, the Contact page shows an embedded Google Map, and our website loads its fonts from Google Fonts. When these load, Google may receive technical information such as your IP address.
• The hosting and database providers that run our website and Studio Book.

Our website also links to our Instagram, Facebook and TikTok pages. If you follow those links, the privacy policies of those platforms apply.

We do not sell your personal information.

Your information may be processed by the service providers listed above where this is necessary to operate our website, Studio Book, our communications and payments. We may also share information where we are required to do so by law.

We keep personal information for as long as it is reasonably necessary for the purposes it was collected for, for our operational needs (for example keeping accurate credit and attendance records), and to meet applicable legal and accounting obligations.

We take appropriate measures to protect your information, for example by limiting access to customer records to authorised Perfectum staff. However, no website, app or system can be guaranteed to be completely secure.

If you have a question about your personal information, or would like to ask us to access, correct or delete it, please contact us by WhatsApp at +297 749 1608 or by email at perfectumcorpusau@gmail.com.

We may need to confirm your identity before acting on a request. Where applicable, some information may need to be kept, for example to keep accurate payment and accounting records.

We may update this policy when our services or practices change. The latest version will always be on this page, with the date it was last updated.